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DELIVERY & RETURNS
Delivery costs £4.95 (UK) and is free for orders over £40
If you are not happy, please get in touch with us and we will arrange a refund or replacement.
Do not panic. This is a problem we occasionally encounter in the lab and the clinic. Despite internet searches suggesting the use of heat, water, brute force and all manner of other things, very gently levering the stopper all around the neck with a flat piece of metal is enough to release even the most firmly stuck ground glass tops. I stress the levering is very gentle and must be done all the way round the neck.
Make sure the bottle top is firmly tightened. If it is loose the pump top won't be able to turn to the open position.
Yes, as we create the Pippettes range from scratch, our medical herbalist can prepare a formulation to meet your needs.